2-1-1 services in the United States respond to more than twenty-one million requests from families and individuals for help with accessing essential community services every year. 2-1-1 can help people with needs such as accessing and obtaining healthcare services, recovering from a disaster, obtaining food, finding shelter, or paying bills can talk confidentially for free at any time of day or night with trained community resource specialists. These specialists, often volunteers, listen to callers’ concerns, and assist them with accessing information, resources, and services. At a community level, 2-1-1 services play a significant role in addressing social determinants of health by assisting community members with many needs...
